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Zndwk handles bedside-furniture return requests through one written review so the ordered furniture set, every listed panel and hardware component, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A bedside-table or cabinet return is assessed as the complete listed set. Every body panel, shelf, drawer or door part, slide, hinge, rail, post, leg, foot, fastener pack, and supplied guide must remain together unless our support team confirms that a specific damaged component should be handled separately. For bedside-furniture orders, support review may refer to overall dimensions, material and finish, panel and shelf count, drawer or door construction, slides, hinges, rails, posts, legs, feet, fasteners, mounting or anti-tip components, unassembled or uninstalled condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain completely unused, unassembled, uninstalled, clean, dry, and unaltered. Panels, surfaces, edges, holes, fittings, slides, hinges, rails, posts, feet, and fasteners must be free from assembly marks, drilled holes, wall-mounting use, screw wear, stripped threads, adhesive, scratches, chips, dents, stains, odors, moisture swelling, rust, heat exposure, or modification. Opening the parcel and conducting a careful dry visual inventory does not by itself prevent a return when every component otherwise remains new.
Repack an approved bedside-furniture return in its unassembled component form whenever safe and practical, using dry interleaving material between finished panels and rigid protection around corners, steel edges, drawer parts, doors, shelves, and mounting rails. Place slides, hinges, posts, feet, fasteners, and other small hardware in separate closed labeled pouches so they cannot scratch surfaces or move independently, and do not tape directly to a finished panel. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the complete furniture set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@zndwk.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Sanctuary Point, NSW 2540, Australia.
In the first email, identify the SKU and furniture format and state whether the request concerns dimensions, material, finish, panels, drawer, door, shelf, slide, hinge, rail, cable notch, post, leg, foot, fastener, mounting component, delivery damage, an incorrect item, or a missing supplied piece. For visible transit damage or an incorrect product, clear photographs of the unused component, hardware labels, and outer parcel can help us compare the delivery with the order record without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available bedside-furniture format after the original complete, unused set is approved for return. Any difference in price, dimensions, material, mounting or assembly method, supplied components, or availability will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@zndwk.shop or +61 433 925 335. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).